MyFord Touch

The MyFord Touch System's 8" LCD screen, as implemented in a 2011 Ford Edge

MyFord Touch (branded as MyLincoln Touch on Ford's Lincoln brand products.^[1]) is an in-car communications and entertainment system developed by the Ford Motor Company, based on Microsoft technologies. The technology was factory installed with Ford product offerings and was based on the Microsoft Auto 4.0 software platform. It was regarded as the next-generation of Ford Sync. Announced in January 2010, at the Consumer Electronics Show (CES), the technology launched with the 2011 Ford Edge. Reviews of MyFord Touch were overwhelmingly negative. A USB drive, self-installed software upgrade became available in March, 2012; this update was mailed out free-of-charge to all Ford customers, and Ford also offered free installation of the update by any Ford dealer. The update did not address continuing problems with light-touch capacitor switches (on cars so equipped) that control many functions.^[2][3][4][5] Several updates have since been released which allowed for more natural speech recognition, simpler Bluetooth pairing, and refinement of the on-screen interface and menus.^[6]

Overview

MyFord Touch promised to enable drivers of Ford cars to seamlessly integrate nearly all mobile phones, PDAs and digital media players into their cars. Operation of these devices, utilizing advanced Ford Sync functionality, was performed using voice commands, touch-screen inputs, the vehicle's steering wheel, radio controls, Bluetooth and Wi-Fi connectivity. MyFord Touch is also capable of receiving text messages and reading these text messages aloud to occupants of the car.^[1]

Fulfillment of the system's promise has fallen short, with thousands of MyFord Touch owners complaining that the system is unreliable, that it crashes without warning, that it fails to respond to commands, and that it fails to integrate with common mobile devices, such as the iPhone. Ford reliability ratings, both by Consumer Reports and J.D. Powers and Associates have plummeted because of the defects in the MyFord Touch system, and Consumer Reports recommends that new car buyers not consider Ford or Lincoln models equipped with MyFord Touch or MyLincoln Touch.^{[3][4][7][8][9][10]}

As a stand-alone option, the MSRP for MyFord Touch is $1,000. Purchasers of this option get the MyFord Touch system with two driver-configurable 4.2" color LCD displays in the gauge cluster, one 8" color LCD touch screen in the center stack, a media hub with 2 USB ports, SD card reader, RCA video input jacks and 5-way controls located on steering wheel; Sync voice activated communications and entertainment system (Free three-year pre-paid subscription for 911 Assist, Vehicle Health Reports, traffic reports, GPS-based turn by turn driving directions and information services).^[11]

Features

• Voice-Activated Commands: Uses Ford Sync technology to control the climate, audio, phone and navigation features in a hands-free manner through the use of only their voice.
  • On-screen menus accompany voice-activated commands to let the driver see which commands they can use.
• Traffic, Directions and Information: Visual presentation of Ford Sync traffic, directions and information applications.
  • Traffic Alerts — provided by INRIX.
  • Map-based navigation application via an optional SD card — provided by TeleNav (option can be added later to MyFord Touch but it is not supported by Ford dealers, it requires purchasing and installing a license).^[12]
  • SD card navigation includes services like weather maps, gas prices, and movie listings — via SIRIUS Travel Link.
• Vehicle Health Report: Vehicle Report provides a personalized online report for the vehicle showing vehicle diagnostics, scheduled maintenance and any recall information. Vehicle Health Report allows users to schedule car service online, directly with the users' preferred car dealer, directly from the personalized online report. (Not available outside North America).
• 911 Assist: A form of Advanced Automatic Collision Notification, when sensors detect the vehicle has been involved in a collision involving airbag deployment and, on certain vehicles, where the emergency fuel pump shut-off is activated, 911 Assist puts the occupant(s) of the car directly in touch with a 911 operator. 911 Assist provides a 10-second window where occupants have the option to cancel the call before dialing. Where occupants of the car are unable to speak, 911 Assist delivers an emergency message to the 911 operator (Not available outside North America).
• Internet Connectivity: MyFord Touch provides full Wi-Fi capability. The technology also includes hotspot connectivity enabling other devices to share the MyFord Touch system's internet connection.
  • Supports on-screen and USB-connected keyboards.
  • RSS feed aggregator and text-to-voice reader.
  • In-car Wi-Fi hot-spot capability through USB mobile broadband modem or USB-installed Aircard.
    • Tested Aircards:
      • Sprint 4G Overdrive – does not work via USB, although it can access the Wifi network created by the Overdrive.
      • Verizon PANTech UM175VW – does not work.
      • ATT USBConnect Mercury/Sierra Wireless Compass 885 - Fully functional.
• Media features:
  • 2 USB 2.0 inputs, MyFord Touch provides compatibility with USB-connected MP3 players.
  • SD card slot
  • RCA Jack input for Audio and Video (Video input removed on some 2014+ vehicles)
  • AM/FM radio, CD player, Sirius Satellite Radio, HD Radio capability.
  • Internet Media player equipped with new Podcast category.
  • Bluetooth Enhanced Data Rate audio support.

Versions

The current version of MyFord Touch is 3.10 (11/2016). Changes in this new release from the previous 3.8/3.7.11 releases are as follows:

• Siri Eyesfree support for Apple
• Reconnect Bluetooth device automatically

Although this is not confirmed as the current 3.8 from 09/2015 also has these exact changes listed (Source: Ford India/Ford Australia)

Customers can download the software update and install it from a USB drive.

In March 2012, Ford Motor announced a major update to MyFord Touch (and MyLincoln Touch) software that is available though dealerships and self-install upgrade kits mailed to customers. The MyFord Touch software update is provided free of charge to all existing customers. Customers will have the option to self-install the update, or they can go to any Ford dealer for installation. The USB drive update software, and SD cards to update the navigation map data, were mailed to all MyFord Touch customers starting 8 March 2012.^[4]

Ford Motors does not release all MyFord Touch firmware versions for all supported vehicles. For example, version 3.8 is available for a 2014 Ford Escape, but not for a 2011 Ford Edge (as of 8/22/2016). However, in this case, version 3.8 can be installed and runs successfully on the Ford Edge.

Versions List

MyFord Touch availability

The following vehicles have been announced as being MyFord Touch capable (provided as a standard or optional feature). Note: MyFord Touch is generally available only on medium to high end trim packages.

North America:

• Ford C-Max — 2013 Model Year
• Ford Escape — 2013 Model Year
• Ford Edge — 2011 Model Year
• Ford Explorer — 2011 Model Year
• Ford Flex — 2013 Model Year
• Ford Mustang — 2015 Model Year
• Ford Fiesta — 2014 Model Year
• Ford Focus — 2012 Model Year
• Ford Fusion — 2013 Model Year
• Ford Taurus — 2013 Model Year
• Ford F-150 — 2013 Model year
• Ford Super Duty — 2013 Model year
• Ford Expedition — 2015 Model year
• Ford Transit Connect — 2014 Model Year
• Ford Transit — 2015 Model Year
• Lincoln Continental — 2017 Model Year
• Lincoln MKX — 2011 Model Year
• Lincoln MKT — 2013 Model Year
• Lincoln MKS — 2013 Model Year
• Lincoln MKZ — 2013 Model Year
• Lincoln MKC — 2015 Model Year
• Lincoln Navigator — 2015 Model Year

Asia Pacific:

• Ford Everest — 2015 Model Year (branded as SYNC2)
• Ford Ranger — 2015 Model Year (branded as SYNC2)

Europe:

• Ford Focus - 2015 (branded as Sync 2)
• Ford Mondeo - 2015 Model year
• Ford Tourneo Connect 2016 Model year (branded as Sync 2)

Criticism

Unreliability of the MyFord Touch system has been cited by J.D. Powers & Associates as the primary factor contributing to a decline in Ford's standing in the 2011 "Initial Quality Survey" of new car purchasers.^[13] The study ranked 2011 Ford vehicles' initial quality in 23rd position, down from fifth position in 2010. The ranking of Lincoln vehicles, a Ford subsidiary that also uses the Touch system branded as "MyLincoln Touch," declined from eighth to 17th place year over year. Consumer Reports recommends that no one consider buying used 2011 Ford Edges equipped with MyFord Touch systems.^[14] As Ford has expanded availability of its MyFord Touch system to more vehicles (e.g. the 2013 Ford Flex), Consumer Reports has downgraded its ratings for vehicles so equipped.^[5]

Early purchasers of the first generation MyFord Touch system complained that MyFord Touch systems crashed without warning, did not reliably respond to touch commands, and often failed to sync with mobile phones and iPods.^[3] The March 2012 MyFord Touch upgrade, addressed some of these performance issues, however even the latest MyFord Touch systems (on the 2013 Ford Flex, for example) use capacitive, rather than standard, switches that lack positive feel and are extremely difficult to use with gloves on.^[5]

Initial reception of the March 2012 software upgrade, which overhauled the user interface and addressed many performance issues, has been largely positive. There has since been several incremental software upgrades, addressing some issues that have plagued the system since its introduction, such as touchscreen menu lag and voice recognition commands.^[15] However, problems remain, and some owners continue to experience difficulties with the system, even with the new upgrade fully installed. As a result of falling reliability rankings and widespread customer complaints, Ford announced they would extend the warranty on the MyFord Touch system to five years with unlimited miles, up from three years and 36,000 miles.^[16] Some owners have expressed their hope that Ford will continue upgrading the MyFord Touch system until it fulfills its original design promises; meanwhile owners must make do with remaining glitches.^{[4][7][17][18][19]}

In order to address the many criticisms on the Microsoft-powered system, Ford decided to use Blackberry's QNX CAR Platform for Infotainment beginning in 2015, referred to by Ford as Sync 3.^[20] This QNX-based system has been shown to be much more responsive and stable.^[21] Unfortunately, it does not appear that Ford will allow owners of vehicles with MyFord Touch to upgrade to Sync 3.

See also

• Audi MMI
• Bluetooth
• Hyundai Blue Link
• BMW iDrive
• Ford Sync
• GPS
• Toyota Entune
• Kia UVO
• Lexus Link
• Mercedes COMAND
• OnStar
• Sirius Satellite Radio
• Blue&Me

References

External links

• MyFord Touch Press Release
• 2011 Ford Edge Pricing Information
• MyFord Touch and MyLincoln Touch Owner Support