OneNeck IT Solutions

OneNeck IT Solutions
Public
Industry Information Technology Solutions
Founded Formed in 2010 through acquisitions; doing business since 1993
Headquarters Scottsdale, Arizona, U.S.
Area served
 Global
Services Hybrid IT Solutions, Hosted Application Management, ERP Application Management, Cloud Services, Managed Hosting, Managed Services, Infrastructure Services, Professional Services, IT Hardware sales, and Additional Services
Parent Telephone and Data Systems, TDS Telecommunications
Website www.oneneck.com

OneNeck IT Solutions is a hybrid IT solutions provider for mid-market and enterprise companies. The company is a wholly owned subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 500 company. he company employs about 550 people.

OneNeck is headquartered in Scottsdale, Arizona and operates data centers in Arizona, Colorado, Iowa, Minnesota, Oregon, and Wisconsin. The company also has a partnership in a data center in New Jersey.

History

Originally known as OneNeck IT Services it was founded in 1997 by a group of individuals led by Chuck Vermillion. The name “OneNeck” was selected to convey the company’s philosophy of total solutions with accountability.[1]

In 2004, OneNeck IT Services launched Oracle ERP outsourcing services and Microsoft Dynamics AX hosted managed services.

During its history, OneNeck IT Services completed three acquisitions: In September 2003, it acquired the assets of Virtual ESI Corporation, a JD Edwards outsourcing and consulting business.[2] In February 2007, the company acquired Delinea Corporation, an information technology services company providing Oracle ERP outsourcing and utilities consulting services.[3] OneNeck also acquired the managed hosting division of Ensynch (now Insight Enterprises) in 2008.[4]

OneNeck IT Services received a $12.8 million equity investment in June 2005[5] led by WestView Capital Partners, a Boston-based private equity firm targeting lower middle market companies.[6]

In 2008, OneNeck launched its cloud computing services business.

In June 2011, OneNeck IT Services was acquired by Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 500® company. Founded in 1969 and headquartered in Chicago, TDS provides wireless, local and long-distance telephone and Internet services to approximately seven million customers in 36 states through TDS Telecommunications Corp. and U.S. Cellular® [NYSE: USM], its majority owned wireless subsidiary.[7]

After completion of the acquisition, OneNeck IT Services operated within the TDS Hosted & Managed Services (TDS HMS) division of TDS Telecommunications. OneNeck worked closely with the sister companies of TDS HMS — TEAM Technologies and VISI, acquired by Telephone and Data Systems in December and March 2010, respectively. VISI operated two data centers in Minnesota and TEAM operated three data centers - two in Iowa and one in Wisconsin. OneNeck IT Services also operated two data centers in Arizona and collocated space in New Jersey.

On Jan. 6, 2014, it was announced that OneNeck IT Services Corporation, VISI Incorporated, TEAM Technologies, LLC, Vital Support Systems L.L.C., and MSN Communications, Inc. would begin operating as OneNeck IT Solutions LLC. [8]

Products and Services

OneNeck currently provides hosted application management, managed hosting, infrastructure services and hybrid IT cloud services and has divided those offerings into five segments:

  1. Hosted Application Management — OneNeck manages customers' Enterprise Resource Planning (ERP) systems and related software, as well as enterprise-wide applications including e-mail, collaboration, reporting and business intelligence systems. OneNeck supports a variety of ERP systems including SAP, Oracle, Baan, JD Edwards and Microsoft Dynamics AX.
  2. Cloud Services — As Internet-based computing, Cloud computing provides shared resources, software and information to end user computers and other devices on-demand. Businesses can access technologies they need, when they need them, at the scale they require. OneNeck offers their cloud services under the brand name, ReliaCloud®
  3. Managed Hosting — OneNeck manages and hosts customers' IT platform or components in its data centers. The customer uses either OneNeck equipment or its company-owned equipment. Additional services include back-ups, VPN, WAN connectivity, ASP software licensing and NAS/SAN storage.
  4. Infrastructure Services — After analyzing a company's IT infrastructure, OneNeck provides a risk assessment of business-critical environments. Infrastructure services are designed to protect customer data, networks and systems.
  5. Additional Services — OneNeck also provides Tier 1 Application Support, Electronic Data Interchange (EDI) Administration, Virtual Desktop Interface (VDI) Support, Desktop Support and 24/7 Support Center.

Certifications, Practices and Standards

OneNeck has successfully completed the American Institute of Certified Public Accountants Statement on Standards for Attestation Engagements (SSAE) 16 (SOC 1) Type 2 examination

The company adheres to ITIL® (the Information Technology Infrastructure Library) practices. ITIL represents the most widely accepted approach to IT service management.

All OneNeck data centers meet the requirements for ISO 27001, PCI and HIPAA compliant hosting.

OneNeck partner certifications include:

The company also participates in the Microsoft Dynamics AX User Group (AXUQuest International Users Group, Oracle Applications Users Group (OAUG) and the VMware User Group.

Customers

Representative customers include A-dec, Acumen Healthcare, Bosley, City of Minneapolis, Constar, Cytec Engineered Materials, Duro Industries, Ensynch, Esselte, Fender Musical Instruments Corporation, Flowserve, Frontier Co-op, Golden Temple, Herman Miller, Iowa Premium Beef, Louisville Metro, Maine Public Service Company, Metafile, Missa Bay, Mountain Park Health Center, Naumann Hobbs, On Time Express, Regency Lighting, Rockford Corporation, Russell Stover Candies, Six Sigma Academy, Skanska USA Building Inc., Sprouts Farmers Market, Spyder Active Sports, Sun Orchard, Sunny Delight Beverages Co., Targus International, The Little Gym, and Wyandot, Inc.

Awards and Recognition

OneNeck IT Solutions has ranked repeatedly as the Number One "ERP Management Outsourcer" and Number One "Mid-Tier Service Provider of Data Center Management" by The Black Book of Outsourcing.[9]

November 2005 the company was named to bizAZ Magazine’s 2005 Hot Growth list, a ranking of Arizona’s 10 fastest growing companies.[10]

In April 2006, OneNeck was selected the Vendor of the Year for Skanska USA Building Inc.[11]

OneNeck was ranked #1 computer consulting firm in the Phoenix metro area by the Phoenix Business Journal, June 6, 2008.[12]

In December 2009, industry analyst Gartner, Inc. positioned OneNeck as a "Visionary" in its Oracle Outsourcing Magic Quadrant.[13]

OneNeck was a finalist for the Small Company Innovator of the Year Award at the Governor’s Celebration of Innovation (GCOI) in 2009.[14]

Founder and CEO Chuck Vermillion, was honored with the Ed Denison Business Leader of the Year award from GCOI in 2009.[14]

"Inc." magazine ranked OneNeck No. 3667 "Inc. 5000" and No. 50 on its Top Companies in the Phoenix metro area in the 2010.[15]

From 2009 to 2011, OneNeck was selected as one of The Top 50 Largest Private Companies by the ACE Awards.[16]

OneNeck achieved a Net Promoter Score (NPS®) of 65, similar to those of Apple, Southwest Airlines and Amazon in February 2014.[17]

In March 2014, ranked 22 out of 501 global managed services providers in the 7th annual MPSmentor 501 report.[18]

In September 2014, CRN named OneNeck to its Fast Growth 150 list.[19]

OneNeck was named in February 2015 by CRN to both its top 500 Managed Services Provider and Top 100 Data Center lists

OneNeck moved up to 6th overall in Penton Technology’s MSPmentor 501 list of Managed Services Providers in March 2015[20]

In April 2015, OneNeck was selected as named to The Channel Company’s CRN® Tech Elite 250.[21]

In June 2015, OneNeck was once again named to The Channel Company's 2015 CRN® Solution Provider 500 list, moving up to #81 on the list. [22]

A list of current awards can be found on OneNeck's website.

References

  1. ↑ Company Web Site
  2. ↑ Market Wired
  3. ↑ Phoenix Business Journal
  4. ↑ Ensych Sells Unit to OneNeck
  5. ↑ Phoenix Business Journal
  6. ↑ Westview Capital
  7. ↑ Telephone and Data Systems Investor Information
  8. ↑ http://www.fiercetelecom.com/story/tds-hms-renames-itself-oneneck-it-solutions-unifies-managed-services-brands/2014-01-06
  9. ↑ Black Book of Outsourcing Web Site
  10. ↑ Market Wired
  11. ↑ Skanska Web Site
  12. ↑ The Phoenix Business Journal
  13. ↑ Reuters
  14. 1 2 Bloomberg
  15. ↑ Inc. 5000 Ranking
  16. ↑ Arizona Corporate Excellence Awards
  17. ↑ http://www.satmetrix.com/nps-score-model/
  18. ↑ http://mspmentor.net/top501/2014
  19. ↑ http://www.crn.com/
  20. ↑ http://mspmentor.net/Top501/2015
  21. ↑ http://www.crn.com/news/channel-programs/300076417/difference-makers-the-2015-crn-tech-elite-250.htm
  22. ↑ http://www.crn.com/sp-500/2015/index.htm
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