Staff and line

Staff and line are names given to different types of functions in organizations. A "line function" is one that directly advances an organization in its core work. This always includes production and sales, and sometimes also marketing.[1] A "staff function" supports the organization with specialized advisory and support functions. For example, human resources, accounting, public relations and the legal department are generally considered to be staff functions.[2] Both terms originated in the military.

Organizational lifecycle

Organizations begin as line-only, with line manager having direct control over all activities, including administrative ones. Only later, as organizations grow in size, do they add staff positions.[3]

Relative authority

Line managers have total authority over those who report directly to them, but staff workers have primarily advisory authority. Their function is to create, develop, collect and analyze shop information, which flows to line workers in the form of advice.[4]

Staff positions can have four kinds of authority: "advise authority," with line managers choosing whether or not to seek advice from the staff person, and deciding what to do with the advice once they get it; "compulsory advice" or "compulsory consultation" in which line managers must consider the staff person's advice, but can choose not to heed it; "concurrent authority," in which the line manager cannot finalize a decision without the agreement of the staff person, and "functional authority" in which the staff person has complete formal authority over his or her area of specialty.[5] Management theorists advise that functional authority for staff positions should be extremely limited in scope: it should cover only a tiny aspect of the line managers' job, it should relate only to areas in which line managers have no expertise, and it should be granted only where company-wide uniformity is required. Common types of functional authority for staff positions include authority over recruiting standards, reimbursement policies and quality standards.[6]

Staff workers derive influence from expert authority or "authority of knowledge," from their control of information which may be vital to line managers, and from their closer access to upper management.[7][8]

Conflict between line and staff

It is very common for line and staff workers to come into conflict.[9] Staff specialists say line workers avoid and ignore them, and line workers say staff workers lack expertise in the organization's core work, distract them, and get in their way. American organizational sociologist Melville Dalton attributed this to "the conspicuous ambition and individualistic behavior among staff managers," staff's anxiety to justify their existence, and the dependence of highly ranked staff managers on line managers.[10] Other management theorists have observed that line managers sometimes resent staff advisors for being younger and better-educated than they are. Others attribute the problem to staff managers not realizing that even though they have been delegated authority in particular areas, their primary role is to serve and support line managers. Management textbooks advise resolving line-staff conflict by explicitly recognizing the mutual dependency of the two, making it clear what the staff role is, de-emphasizing any controlling elements of the staff role, having staff deliberately set out to win the confidence and trust of line workers, and emphasizing the staff role as part of the team.[11]

Downsizing of staff function

Historically, most MBA graduates have aspired to work in staff positions using their analytical skills to advise line managers. In the 1980s when many large companies began downsizing to reduce their number of employees, staff jobs were eliminated more often than line jobs. (For example, IBM cut its staff positions from 7,000 to 2,000, and CBS cut hundreds of staff positions from its New York headquarters.)[12] Thereafter, line jobs began increasingly to contain some analytic functions, and more new MBA graduates began aspiring to line functions.[13]

Management experts believe organizations should minimize their investment in staff positions, because they increase costs while not directly contributing to the organization's goals. Increasingly organizations, especially smaller ones, are beginning to move away from line-staff structures to structures that are more hybrid or matrixed.[14]

References

  1. ↑ McDaniel, Lawrence J. Gitman, Carl (2009). The future of business: the essentials (4th, student ed.). Mason, OH: South-Western Cenage Learning. p. 182. ISBN 032459075X.
  2. ↑ McConnell, Charles R. (2007). The effective health care supervisor (6th ed.). Sudbury, Mass.: Jones and Bartlett Publishers. p. 51. ISBN 0763739510.
  3. ↑ McDaniel, Lawrence J. Gitman, Carl (2009). The future of business: the essentials (4th, student ed.). Mason, OH: South-Western Cenage Learning. p. 182. ISBN 032459075X.
  4. ↑ Ornstein, Fred C. Lunenburg, Allan C. (2008). Educational administration: concepts and practices (5th ed.). Belmont, CA: Wadsworth. p. 40. ISBN 0495115851.
  5. ↑ Agarwal, R.D. (1986). Organization and management (1. repr. ed.). New Delhi: McGraw-Hill. p. 150. ISBN 0074515063.
  6. ↑ Handel, ed. Michael J. (2003). The sociology of organizations classic, contemporary, and critical readings (3. printing. ed.). London [u.a.]: Sage. pp. 149–152. ISBN 0761987665.
  7. ↑ Agarwal, R.D. (1986). Organization and management (1. repr. ed.). New Delhi: McGraw-Hill. p. 150. ISBN 0074515063.
  8. ↑ Handel, ed. Michael J. (2003). The sociology of organizations classic, contemporary, and critical readings (3. printing. ed.). London [u.a.]: Sage. pp. 149–152. ISBN 0761987665.
  9. ↑ McConnell, Charles R. (2007). The effective health care supervisor (6th ed.). Sudbury, Mass.: Jones and Bartlett Publishers. p. 51. ISBN 0763739510.
  10. ↑ Dalton, Melville (1950). "Conflicts between staff and line managerial officers". American Sociological Review. 15: 342–351. doi:10.2307/2087175.
  11. ↑ Handel, ed. Michael J. (2003). The sociology of organizations classic, contemporary, and critical readings (3. printing. ed.). London [u.a.]: Sage. pp. 149–152. ISBN 0761987665.
  12. ↑ Griffin, Ricky W. (2010). Management (10th ed.). Mason, OH: South-Western Cengage Learning. pp. 358–9. ISBN 1439080992.
  13. ↑ Weihrich, Harold Koontz, Heinz (2007). Essentials of management: an international perspective (7th ed.). New Delhi: Tata McGraw-Hill. p. 182. ISBN 007062030X.
  14. ↑ Griffin, Ricky W. (2010). Management (10th ed.). Mason, OH: South-Western Cengage Learning. p. 358. ISBN 1439080992.
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