Sykes Enterprises

Sykes Enterprises, Incorporated
Public
Traded as NASDAQ: SYKE
Industry
Founded 1977
Founder John H. Sykes
Headquarters Tampa, Florida, United States
Key people
 Charles E. Sykes (President & CEO)
Services
Revenue Decrease US$ 1,286 million[1] (2016)
Increase US$ 69 million[1] (2016)
Increase US$ 94 million[1] (2016)
Total assets Increase US$ 948 million[1] (2016)
Total equity Increase US$ 679 million[1] (2016)
Number of employees
 54,550[1] (2016)
Website sykes.com

Sykes Enterprises, Incorporated (stylized as SYKES) is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service.

History

Sykes was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations.[2] Companies such as IBM, AT&T, and Texas Instruments were among Sykes' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue.

In 1992, Sykes moved into the customer service business by purchasing Jones Technologies, a call center company based in Sterling, Colorado.[3]

In 1993, Sykes relocated its corporate headquarters from Charlotte to Tampa, Florida.[4]

Sykes became a publicly traded company in 1996.[5] The company was listed on NASDAQ under the stock symbol SYKE.

David Grimes, a former AT&T executive, was named president of Sykes in 1998.[6] John Sykes remained CEO and chairman. In 2000, Grimes became president and CEO. However, after 3 months, Grimes resigned and Sykes returned as president and CEO.[7]

Charles Sykes, John Sykes' son, became president and CEO of the company in 2004.[8] Charles had been with the company 17 years prior to assuming his fathers position.

Timeline

The following are key milestones in Sykes' official history as a company.[9]

1977 - Sykes begins as a small engineering firm with three employees in Charlotte, North Carolina

1979-1982 - The technical writing group begins in Charlotte marking the beginning of the Information Services branch

1992 - Sykes purchases Jones Technologies, Inc. in Sterling, Colorado and enters into customer support business

1993 - Company reorganizes, moves corporate office from Charlotte to Tampa, Florida

1994 - Sykes opens call center in Amsterdam (Netherlands) to be their EMEA h.q.

1996 - Sykes goes public – stock begins trading on NASDAQ. First international presence with acquisition of Datasvar Support AB of Sweden

1997 - Several acquisitions including McQueen International Limited with multiple locations including operations in The Philippines

1999 - Sykes inducted into the Software Support Professional Association (SSPA) Hall of Fame and opens operations center in Costa Rica

2003 - Sykes expands global footprint to El Salvador and Cebu City in the Philippines

2004 - Chuck Sykes appointed to President and CEO

2006 - Sykes acquires Argentina-based Apex America. Sykes has more than 26,000 employees at year-end

2007 - Sykes expands to Perry County, Kentucky

2011 - Sykes opens three centers in the U.S. – Kingstree, South Carolina; Greenwood, South Carolina and Malvern, Arkansas - as well as new centers in Brazil, Costa Rica and Denmark.

2009 - Sykes and ICT Group have begun integration after the proposed merger of the two

2010 - Sykes acquires ICT Group

2010 - Sykes opens two new support centers in Norway

2011 - Sykes stocks plummet with the loss of major clients following the acquisition of ICT, SYKES opens call center in Fort Smith, Arkansas

2012 - Sykes acquires Alpine Access[10] and opens a new support center in Eugene, Oregon.[11]

2012 - Sykes opens new center in Mandaluyong City, Philippines. The 500 Shaw Zentrum Site.

2013 - Sykes opens new center in Glorietta One Corporate Tower, located in Ayala Center, Makati City, Philippines

2015 - Sykes opens new center in Boise, Idaho

2016 - Sykes opens new center in San Pedro, Costa Rica

Locations

Rivergate Tower
Sykes headquarters, located in Rivergate Tower.

Sykes' headquarters is located in Tampa, Florida. As of 2010, the company has operations in the following countries:[12]

Services

Sykes provides customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.[13]

Sykes' services are categorized into three lines of business: Contact Center Services, TeleHealth, and Assistance Services.[14]

References

  1. 1 2 3 4 5 6 "2015 Annual Report" (PDF). Sykes Enterprises. Retrieved 11 June 2016.
  2. ↑ Cranford, Steve (November 19, 1990). "Volunteering Left and Right". The Business Journal Serving Charlotte and the Metropolitan Area. p. 14.
  3. ↑ Martinez, David (April 6, 2013). "Call Center Operations Thriving After 2 Decades". Sterling Journal-Advocated. Retrieved June 12, 2016.
  4. ↑ Goldstein, Alan (August 11, 1993). "Computer Company to Move to Tampa". St. Petersburg Times. p. 1E.
  5. ↑ "Shares of Sykes Enterprises Nearly Double on Day One". The New York Times. Bloomberg Business News. May 1, 1996. Retrieved June 11, 2016.
  6. ↑ Barancik, Scott (July 28, 2000). "Sykes hands chief executive post to protege". St. Petersburg Times. Retrieved June 18, 2016.
  7. ↑ "John Sykes to head Sykes Enterprises, again". Tampa Bay Business Journal. November 13, 2000. Retrieved June 18, 2016.
  8. ↑ Hundley, Kris (August 3, 2004). "Founder of Sykes Retires - Again". St. Petersburg Times. Retrieved June 17, 2016.
  9. ↑ http://www.sykes.com/ourcompany/history.aspx
  10. ↑ Stevenson, Chelsea. "Sykes Enterprises to buy Alpine Access for $150M". MarketWatch. Retrieved 30 July 2012.
  11. ↑ Offenbacher, Claude. "Sykes Enterprises of Tampa, Florida, has leased the building at 175 West Broadway in Eugene as a call center. Dave Hauser, president of the Eugene Chamber of Commerce, says Sykes is expected to employ 350 people.". KLCC Eugene. Retrieved 7 March 2013.
  12. ↑ http://www.sykes.com/ourcompany/locations.aspx
  13. ↑ http://www.sykes.com/OurCompany.aspx
  14. ↑ http://www.sykes.com/Solutions.aspx>
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